COMPLAINTS

Service Standards
We have several hundred clients each year, we aim to provide a high level of service to all of our clients, but sometimes things may go wrong.
Complaints and constructive comments will be dealt with. Complaints will be investigated and you will be informed of the findings.

Complaints Procedure
If you have a complaint about how we are dealing with your lessons, you should in the first instance discuss it with your instructor. Failing agreement or settlement refer the matter in writing to the driving school, who will consider the matter and advise you of their conclusion.

Failing Agreement
If agreement or settlement is not reached, reference may be made to the DSA's registrar of approved driving instructors who will consider the matter and advise accordingly.

ADI Registration
The ADI Registrar
Driving Standards Agency
Stanly House
56 Tallot Street
Nottingham NG1 5GW

Telephone 0115 901 2500

MEADOWBANK SCHOOL OF MOTORING
"Setting Standards"